What To Do If You Are Unable To Send Or Receive Emails On Bigpond?

Bigpond mail account enables people to communicate with anyone through the world via sending and receiving emails. You can exchange emails through your mobile phone and desktop instantly without any errors but sometimes users can experience issues while sending or receiving emails. If you are unable to send or receive emails on Bigpond, Read this article by Bigpond Customer care for immediate solutions.

STEPS TO DO IF YOU ARE UNABLE TO SEND OR RECEIVE EMAILS ON BIGPOND

  1. First of all, check to make sure that there are no problems with the server settings of the Bigpond account, if this is actually what is causing problems or if you are using the Outdated settings for Bigpond- Change the Server settings to the below-listed ones:

  • Account type: POP3
  • Incoming server address: pop.telstra.com
  • Incoming server port: 995
  • Encrypted connection: SSL
  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: SSL/TLS on port 465 or STARTTLS on port 587
  • Username & Password:
  • User name: Should include your Bigpond account email address including the @bigpond.com, @bigpond.net.au, or @telstra.com at the end.
  • Password: Enter the correct case sensitive password.

  1. If the issue persists, change to make sure that your current Bigpond account password meets the minimum standards for the password:

  • Over the years, the password requirement for the Bigpond account has changed, this can cause problems while using Bigpond sometimes.
  • Ensure that your password is between 8-16 characters and contain at least one - Upper Case letter, Lower Case Letter, and Numerals.
  • If your password does not meet these requirements, log in to your Bigpond account, change the password and update it to your Mail app.

  1. Additionally, make sure that you are using an updated Mail app version or browser for an error-free experience.
  2. If you are still experiencing issues, your Bigpond account may have been suspended:

  • This could cause if your account has been identified as a source of sending spam.
  • The account may also have been suspended if Bigpond thinks your account has been compromised.
  • So, it is recommended that you update your Internet Security programs and scan your device for malicious threats.
  • Once your device is cleaned, change your Bigpond account password and reach the Bigpond team to reactivate your account.

If you are still experiencing problems, call us on our Contact Bigpond for quick and easy solutions related to all Bigpond mail account related problems. We are committed to providing an error-free user experience to all our valued customers by providing the most competent solutions.

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