Why Are The Emails I Sent Not Appearing In Bigpond Sent Folder?

Bigpond is an excellent platform that allows you to exchange emails and share important information in no time. Bigpond is a very efficient platform and people barely ever experience any issues but sometimes you can encounter minor issues while using Bigpond.

Some of our customers have reported that the emails sent through their Bigpond account are not appearing in the Bigpond Sent folder section. If you are experiencing the same problem then follow the steps mentioned below in this article by Bigpond Technical Support Australia and resolve the problem instantly.

STEPS TO FOLLOW IF THE EMAILS YOU SENT ARE NOT APPEARING IN BIGPOND SENT FOLDER
Step 1:
  • Open one of the web browsers compatible with Bigpond and navigate to www.telstra.com.
  • Click on the SIGN IN header from the top right then select TELSTRA MAIL and log in to your Bigpond account by using login credentials.
  • Click on the SETTINGS option from the top right corner of your Bigpond account.
  • Now, choose the MAIL option by clicking on it and open the mail settings section.
  • Hover your mouse over to the SAVE SENT MESSAGES header and check check-mark the box beside it.
  • Click on the SAVE button from the bottom of the Bigpond settings page.
Step 2:
  • In case the above steps do not work, check the settings to ensure you have not set rules to automatically move or delete the message.
  • Click on the SETTINGS option from the top right corner of your Bigpond account.
  • Now, choose the MAIL option by clicking on it and open the mail settings section.
  • Choose the ORGANIZE INBOX option from the screen by clicking on it.
  • Check if any move or delete rules are created and delete them immediately.
  • Now, try sending an email and check if the messages are appearing in the Sent folder on the Bigpond account.
Note: In case the problem persists, make sure that your email is being sent and not moved to the draft section instead.

We hope you were able to resolve the problem and now can see the emails sent by your Bigpond account within the Sent folder. Reach us at our Bigpond Customer Care Number Australia help centre for solutions if you realized that all your emails were sent to the drafts or Outbox folder. We will help you resolve your problem in no time with effective solutions.




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